Job Description
Service Desk Manager
Location: Noida
Industry: FinTech / BFSI / High-Availability IT Environment
Role Overview
We are looking for a strategic and hands-on Service Desk Manager to set up, scale, and lead a high-performing Service Desk function from scratch in a mission-critical FinTech/BFSI environment. The role requires strong ITIL-based process ownership, stakeholder management, and operational excellence.
Key Responsibilities
Establish and manage end-to-end Service Desk operations, including SOPs, escalation matrices, and governance frameworks
Design, implement, and optimize ITSM ticketing workflows using tools such as