Job Description
We are seeking a highly detail-oriented and proactive Customer Service & Compliance Officer to join our growing e-commerce operations team. This role primarily focuses on marketplace compliance across international Amazon and eBay platforms while also supporting customer operations to ensure seamless order management and customer satisfaction.
This is an excellent opportunity for individuals with strong analytical skills, process discipline, and a passion for e-commerce compliance and customer support.
Key Responsibilities
Marketplace Compliance (70%)
Monitor daily Account Health dashboards across international Amazon and eBay marketplaces
Identify, triage, and resolve account violations and compliance issues
Review Performance Notifications and policy violations, including:
Restricted products
Listing policy violations
Product safety issues
Intellectual property claims
Draft an...
This is an excellent opportunity for individuals with strong analytical skills, process discipline, and a passion for e-commerce compliance and customer support.
Key Responsibilities
Marketplace Compliance (70%)
Monitor daily Account Health dashboards across international Amazon and eBay marketplaces
Identify, triage, and resolve account violations and compliance issues
Review Performance Notifications and policy violations, including:
Restricted products
Listing policy violations
Product safety issues
Intellectual property claims
Draft an...