Job Description
We are seeking an experienced Solutions Architect to design and deliver scalable customer engagement solutions for enterprise clients. This role will work closely with customers, technical teams, and key stakeholders to architect and implement modern omnichannel customer service platforms.
The successful candidate will be responsible for translating business requirements into robust technical solutions that enhance customer interactions across multiple communication channels while ensuring scalability, reliability, and operational excellence.
Key Responsibilities
- Design and implement enterprise‑grade customer engagement and contact center solutions.
- Lead discovery sessions, workshops, and technical discussions with customers and stakeholders.
- Gather and analyze business requirements and translate them into scalable technical architectures.
- Architect omnichannel solutions covering voice, digital channels, task managemen...