Job Description
This job is with Capgemini, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About the Role
Capgemini’s Business Services Global Business Line is seeking an experienced Amazon Connect GTM & Solutions Lead to drive strategy, solution design, and market growth for our Contact Center transformation offerings. This role is ideal for a dynamic leader passionate about Customer Experience, digital transformation, and solving complex Contact Center challenges using Amazon Connect and next‑gen CCaaS solutions.
Key Responsibilities
Solutioning & Delivery
- Build, design, and implement Amazon Connect CCaaS solutions for large, multi‑client environments.
- Develop comprehensive Contact Center solutions including telephony, CRM, KM...