💼 Full-Time Position

Amazon Connect Specialist

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Compunnel, Inc.
📍 toronto, on, Canada
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Location
toronto, Canada
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Posted
June 01, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Amazon Connect Specialist is responsible for designing, configuring, and managing cloud-based contact center solutions using Amazon Connect. This role focuses on building scalable omnichannel customer experience platforms, integrating AWS services, and delivering high-performing, AI-enabled contact center capabilities aligned with business requirements.

Key Responsibilities

  • Design, configure, and deploy Amazon Connect solutions including IVR, routing, queues, and agent configurations
  • Build and manage omnichannel customer journeys using Amazon Connect and AWS services
  • Integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) and backend systems
  • Develop serverless solutions using AWS Lambda, API Gateway, and scripting (Python/Node.js)
  • Implement AI-driven features using Amazon Lex, Polly, and related services
  • Design scalable, secure, and resilient contact ce...