Job Description
**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Key Responsibilities
1) Incident Management and Dispatching (AMS / Dispatcher)
+ Receive, log, and classify **incidents and service requests** within the AMS service related to the assigned SAP module ( **MM or FI or SD** ).
+ Perform **initial triage** to identify incident type, affected process, business impact, and priority.
+ Resolve **Level 1 and selected Level 2 functional incidents** ...
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Key Responsibilities
1) Incident Management and Dispatching (AMS / Dispatcher)
+ Receive, log, and classify **incidents and service requests** within the AMS service related to the assigned SAP module ( **MM or FI or SD** ).
+ Perform **initial triage** to identify incident type, affected process, business impact, and priority.
+ Resolve **Level 1 and selected Level 2 functional incidents** ...