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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Create quotes for spares, accessories and service support
- Book spares (direct customer, to engineer, etc.)
- Maintain minimum stock control – partnership with logistics
- Invoicing customer support interventions and contracts
- Monitor and process all new CSE Parts Orders
- Ensure Parts Order dates align with Priority and update as necessary
- Coordinate shipments with local warehouse and/or supply center
- Clear Invoice Boomi Errors
- Enforce relevant SOPs with internal staff
- Follow Priority Matrix to ensure cases are correctly prioritized according to SLA
- Attempt Live Transfer for all emergency calls to technical team
- New vendor and supplier forms
- Monitor orderbook report and inform customer of any updates
- Send maintenance kits
- Receive customer system
- Shipping back to the supply centre
Qualifications