Job Description
TheCustomerServiceRepresentativeisacustomerserviceroleatthecompanyandserves asthemainpointofcontactforourinternalsalesteamandexternalcustomers. Theultimategoalinthisroleistoprovideexcellentcustomerservicetobothinternalandexternalcustomers,whichrequires a fine balanceofcustomerneedsandexpectationswithcompanypolicyandprocedures.
OurCustomerServiceRepresentativesnotonlyrepresentthevoiceofthecompany,butalsoserve as aplatformtoeducateourcustomersandpromotethecompanybycreatingopportunitiestoupsell,cross-sellandserve as a conciergeofresources. Inadditiontobeingcustomer-facing,thisroleworkswithvariousstakeholders,includingSales,FinanceandMarketing,tocreateanoverarchingapproachtobest-in-classcustomerservice.
Responsibilities and assignments
- Ascustomerissuesarrive, takeownershipofconcern(s)andresolvethemwithinKey PerformanceIndicators(KPIs)and,whennecessary,coordinateactivitieswithotherdepartmentstoensurecompletecustomersatisfaction;
- Identifyandpro...