Job Description
Analyst/ Associate, Customer Service Officer, Customer Centre, Consumer Banking Group Operations BU) Role Overview
Responsible for delivering high quality one‑stop service by addressing customers’ banking needs, resolving issues across all channels of communications, and promoting the bank’s products and services the DBS Digital Way. This role demands excellent communication skills, attention to detail and a strong understanding of banking procedures and regulations.
Responsibilities- Consistently meet and exceed the Customer Centre targets set (KPIs) without compromising quality of service delivery.
- Ensure accuracy, timeliness and compliance for all customers’ requests. Utilize problem‑solving skills to address and resolve customer complaints and concerns efficiently and professionally.
- Data confidentiality and data breach prevention. Strict compliance in maintaining customers’ information securely, especially given the high...