Job Description
Position Summary
The Contact Center Analytics & Solutions team is seeking a Data Analyst who will turn data into insights that drive operational excellence across our Global Travel Services (GTS) call centers. This role supports reporting, analytics, forecasting, and tool development that empowers call center leadership and frontline teams to work more efficiently and deliver outstanding guest experiences.
The ideal candidate is analytically driven, highly curious, and comfortable working with complex datasets. They thrive in a fast paced environment, enjoy solving problems, communicate clearly, and take pride in building tools and insights that make a tangible impact. The Data Analyst works closely with the Lead Data Analyst and cross functional stakeholders to deliver high quality analysis, dashboards, and data-driven recommendations.
The Contact Center Analytics & Solutions team is seeking a Data Analyst who will turn data into insights that drive operational excellence across our Global Travel Services (GTS) call centers. This role supports reporting, analytics, forecasting, and tool development that empowers call center leadership and frontline teams to work more efficiently and deliver outstanding guest experiences.
The ideal candidate is analytically driven, highly curious, and comfortable working with complex datasets. They thrive in a fast paced environment, enjoy solving problems, communicate clearly, and take pride in building tools and insights that make a tangible impact. The Data Analyst works closely with the Lead Data Analyst and cross functional stakeholders to deliver high quality analysis, dashboards, and data-driven recommendations.
Essential Duties and Responsibilities
Analytics & Insights
1. Performs data analysis using SQL and int...