Job Description
Overview
We are looking for a highly analytical and detail-oriented Analyst to join our Customer Experience Analytics & Process Improvement team. This exciting opportunity is for a data‑driven professional to turn customer and operational data into actionable insights, influence business decisions, and help shape initiatives that enhance both guest satisfaction and operational excellence.
Key Responsibilities- Analyze guest feedback, survey results, behavioral data, and CX performance metrics to uncover trends, identify opportunities, and generate insights that improve guest experience, business outcomes, and operational performance.
- Support the development and enhancement of executive dashboards, automated reports, and KPI tracking to deliver clear, timely, and decision‑ready insights to stakeholders.
- Build and manage high‑volume CX databases and survey datasets, ensuring strong data quality, integrity, and accessibility for analysis and r...