Job Description
Provide quality technical reports and solutions to customers and team
Develop, maintain and improve on existing client reports and structure
Support technicians to develop and/or create simple service report
Ensure standardization and accessibility of reports to all staff
Extend business from potential and existing customers to acquire sales leads and/or sales for report services
Troubleshoot technical problems
To assist all employees with one-on-one questions on any technical related topics on an ad-hoc basis
Develop and conduct quality assurance checks
Devise a plan, investigate and monitor situations whereby our technicians did not manage to solve customers’ problems
Develop and conduct service audit checklists to ensure that technicians perform a consistently high service ...