Job Description
Analyst, Genesys Cloud Support page is loaded## Analyst, Genesys Cloud Supportlocations: Philippines-Bonifacio Global City-Taguigtime type: Full timeposted on: Posted Todayjob requisition id: ***Key Responsibilities:**** Responsible for end user support of the Genesys Cloud environment.* Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform.* Document user support request in our ServiceNow helpdesk software.* Ability to implement moves, adds, and changes within Genesys Cloud.* Work with our Genesys Cloud support partner to escalate and resolve individual or system wide issues in a timely manner.* Configure monitoring to proactively detect and alert on Genesys Cloud issues and errors.***Qualifications**** 0-2 years in a role supporting a CcaaS or CaaS platform.* Experience troubleshooting Windows desktop issues* Strong English communication, problem solving and analytical skills* Bachelor’s Degree in related f...