Analyst, GSS Collections

Analyst, GSS Collections – WHR Argentina

Buenos Aires, Argentina

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The GSS Collections Analyst will:

• Support the collections function by conducting timely outreach to franchisees, tracking payments, identifying and requesting the issuance of default notices, and ensuring accurate documentation of interactions and outcomes.
• Assist with escalations and basic dispute investigations, adhering to policy, internal controls, and audit requirements.
• Help resolve unapplied or disputed amounts through approved adjustments and support the setup of payment plans when appropriate.
• Perform routine outreach via calls, emails, and system reminders to address overdue balances, document all interactions in the appropriate CRM or case management tool.
• Monitor accounts for early signs of payment risk and es...