Job Description
**Technology Organization End User Analyst, I**
**Job Summary**
The End User Analyst I within Workplace Support (WPS) is responsible for delivering high-quality, efficient, and proactive end-user technology support across desktop, hardware, and conferencing environments. This role focuses on improving business partners (BPs) digital experience through proactive monitoring, automation, standardization, and customer-centric service delivery.
The Analyst I partners with multiple Technology Organization (TO) departments and business stakeholders to reduce incidents, improve resolution times, and enable scalable, self-service support models. This role also plays a key part in supporting enterprise initiatives including end user and conference room technology refresh programs, storm restorations, and major events.
**Education**
**Minimum Requirement:**
Associate degree in a technology-related fi...
**Job Summary**
The End User Analyst I within Workplace Support (WPS) is responsible for delivering high-quality, efficient, and proactive end-user technology support across desktop, hardware, and conferencing environments. This role focuses on improving business partners (BPs) digital experience through proactive monitoring, automation, standardization, and customer-centric service delivery.
The Analyst I partners with multiple Technology Organization (TO) departments and business stakeholders to reduce incidents, improve resolution times, and enable scalable, self-service support models. This role also plays a key part in supporting enterprise initiatives including end user and conference room technology refresh programs, storm restorations, and major events.
**Education**
**Minimum Requirement:**
Associate degree in a technology-related fi...