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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you will do:
- 24x7 Support – 80% job weight
- Monitors and resolves first-level security support requests. Escalates second-level support to senior team members.
- Collects and disseminates information to clients during and post-incident.
- Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership.
- Updates the knowledge base articles.
- Applies Trusted Advisor techniques to build client trust and influence loyalty.
- Professional Development – 20% job weight
- Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.
- Participates in assigned self‑paced trainings.
What we expect of you:
- Bachelor’s degree (B.A./B.S.) or 3-year di...