Job Description
At Asurion, we don’t just redefine—we reinvent. We began by establishing a culture that rewards results and isn’t confined by hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It’s in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that every team member can reach their full potential. This role supports data-driven decision-making by transforming quality data into insights that inform strategy, risk mitigation, and continuous improvement.
PURPOSE AND DESCRIPTION:
The Quality Analyst is responsible for analyzing quality data to identify trends, insights, and opportunities for improvement across customer experience, compliance, and performance. This role ensures the integrity of quality reporting and supports AI-enabled quality initiatives by validat...