Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role:
The Incident & Problem Management Analyst (Level 2) is responsible for supporting the end‑to‑end lifecycle of incidents and problems across enterprise technology environments. This role focuses on timely service restoration, effective coordination, and contributing to ongoing service improvement. Operating within a 24/7 production environment, the analyst ensures adherence to service level agreements (SLAs) while collaborating with cross‑functional teams to resolve incidents and support root cause analysis activities.
What you will be doing:
Incident Management
- Manage and coordinate incidents (i...