💼 Full-Time Position

Analyst, Service Delivery (Tier 2)

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Aga Khan University (AKU)
📍 Karachi, Sindh, Pakistan
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Location
Karachi, Pakistan
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Posted
June 29, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Role / Responsibilities:


Reporting to the Manager, Information Technology you would provide hardware support to Network Infrastructure, IT equipment being maintained in-house, including PCs, printers, telecom, and other ancillary equipment.

Specifically, you will be responsible to;

  • installing, configuring, and maintaining PCs, Laptops, Printers and applications for both hardware and software. Maintaining and troubleshooting handheld (iOS, Android, Windows, etc.) and troubleshooting, repair, and networks
  • talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required
  • providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting...