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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Vendor Operations Management
- Own end-to-end operational delivery of Live Content Moderation across assigned vendor partners, ensuring SLA compliance for response time, accuracy, and throughput
- Design and implement vendor operating cadences including partner huddles, weekly business reviews, and monthly strategic planning sessions
- Monitor real-time moderation queues and escalation pathways; proactively identify and resolve operational bottlenecks, capacity gaps, and quality drift
- Coordinate queue go-live activities with stakeholders ensuring vendors are capacity-ready, trained, and reporting is configured prior to launch
- Develop and maintain vendor playbook documentation covering operational procedures, escalation protocols, and crisis response workflows
- Quality Assurance & Data-Driven Performance
- Own and maintain quality dashboards and performance scorecards across a...