💼 Full-Time Position

APAC RCSC Service Excellence Specialist (Operations Support)

🏢
F. Hoffmann-La Roche AG
📍 petaling jaya, selangor, Malaysia
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Location
petaling jaya, Malaysia
📅
Posted
June 22, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

APAC RCSC Service Excellence Specialist (Operations Support) Position

Perform daily back-office operations support activities based on Roche Global Service Operating Model (SOM).

Key Responsibilities & Accountabilities

  • Support for field team: scheduling and dispatching of cases to field engineers, including work order (WO) lifecycle management.
  • User and system management: train Roche internal users and field engineers on Rexis, perform activation, deactivation or re-activation of user accounts.
  • Reporting & KPI management: maintain preventive maintenance (PM) dashboard and analytics, ensure overall quality of data in CRM (Rexis) to achieve country service KPIs.
  • Data and process integrity: ensure services are provided according to customer entitlement, perform contract checks, and conduct back-office debrief (case updates/review).
  • Project support: initiate, manage and execute functional-unit-specific quality projects...