APAC Team Client Services Manager

The MSM Manager APAC leads the Members Services Manager function across Singapore and Hong Kong, overseeing a team of 7 direct reports.

This role is accountable for team performance, service governance, process excellence and cross-functional alignment to ensure consistent execution of the MSM service model for Le Club FICOFI members across the region.

As a key pillar of local APAC management, the MSM Manager drives clear decision‑making frameworks, reduces operational exceptions, and ensures the team operates efficiently and consistently. The role serves as the primary interface with Sales / Le Club FICOFI Advisors, Operations & Transports, Finance, Marketing & Events, and IT, particularly during tooling evolution, process changes and ERP‑related transitions.

On a day‑to‑day basis, the MSM Manager supports the team in their operations, handles escalations, coordinates cross‑functional initiatives, implements new tools, and proposes...