Job Description
Job Summary: will deliver field-based customer service and product repair, modification and installation of home appliances. Technicians will provide timely and professional repairs of products while maintaining high levels of customer service.
Specifically looking for sealed system certified technicians to perform refrigeration work. Need to be EPA certified and have their license.
Duties:
Completing daily routes
Communicating with customers about the problem, resolution, repair cost and any suggestions
Referring to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems
Contacting manufacturer and vendor tech lines for troubleshooting assistance
Researching parts numbers and pricing via websites and phone
Contacting vendors for authorization when exceeding pre-auth limits
Thoroughly and accurately completing all paperwork r...