Job Description
Job Description
We're looking for a detail-oriented and organized Application Administrator to join our team. In this role, you will be responsible for managing, maintaining, and supporting an enterprise applications for workforce management. The ideal candidate will demonstrate strong technical expertise, excellent problem-solving abilities, and a commitment to delivering reliable application performance and user support.
Install, configure, and maintain the workforce management application for our contact center agentsPerform routine system administration tasks including user account management, access controls, and security updatesMonitor application performance and system health, identifying and resolving issues proactivelyProvide technical support and troubleshooting assistance to end-users and internal teamsDocument application configurations, procedures, and changes in accordance with organizational standards...