Job Description
Responsibilities
- Provide L1 / L2 (Day 2) support for production and non-production environments
- Investigate and resolve incidents, service requests, and defects within SLA timelines
- Perform root cause analysis (RCA) and implement preventive measures
- Provide workarounds and coordinate fixes with development teams
- Monitor application health, logs, and workflows
- Proactively identify and address system performance or availability issues
- Support batch jobs, APIs, and system integrations where applicable
- Assist in application deployments across UAT, and Production
- Perform post-deployment validation and support rollback if required
- Adhere to change and release management processes
- Troubleshoot application workflows and system integrations
- Perform data validation, fixes, and basic query analysis (SQL)
- Support report generation and ad-hoc data requests <...