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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Our client is well-known manufacturer of machining tools and related products.
Responsibilities:
Following the standard process for helping customers to identify application issues, conducting research to find solutions for known issues, and performing/proposing a resolution to the issue to the customer.Clarifying the standard functions of the application and advising on the correct use to the customer.Diagnosing and troubleshooting technical issues which might be related to surrounding systems or applications.Maintaining, tracking and updating incident/problem status in the global tool. Following-up on, and ensuring cases are created, updated, and resolved within the service level agreement.Escalating unresolved incident cases to defined internal and external teams following agreed workflow in a timely manner.Liaising and collaborating with our global team to perform knowledge transfers, as well as to take p...