Job Description
Application Engineer (Technical Support)
About the job Application Engineer (Technical Support)
Responsibilities
- As an expert of the client's Component Test products or solution, provides responsive and in-depth pre and post-sales technical support including measurement, application, configuration etc. Application includes active/passive component test, compliance test and impedance analysis etc.
- Understands customer's problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc.
- Research on solution by replicating customer's issue in lab, proactively works with R&D by providing customer insights etc.
- Delivers technical expertise via a remote channel for solution implementation and start-up assistance to the customer based on Client's Test and Measurement products and services.
- Qualify and refer hardware, software and services sales opportunities to the ...