Job Description
At ASTEK Iberia , we are looking for a Application Production Support to join a leading company in the banking sector . You will play a key role in ensuring system stability, maintenance, and continuous improvement of critical banking systems.
Main responsibilities
- Production support for core banking applications / Application maintenance (corrective and evolutive).
- Deployments and testing for new projects.
- Obsolescence management and patching activities.
- Handling user requests and internal client support.
- Supporting both On-Premises solutions and third-party SaaS solutions.
- Answering product-related queries, including: Product usage and design, Configuration, Software updates, Third-party integrations.
- Managing tickets via ServiceNow and JIRA.
- Working under ITIL methodology and ensuring SLA compliance.
- Performance tuning and root cause analysis.