Job Description
Responsibilities
- Apply ITIL principles to manage incidents, problems, and change requests, ensuring IT service workflows, ticketing systems, and SLA commitments are consistently met.
- Set up and maintain core business applications - including Oracle ERP , IMOS , and JIBE - in line with organisational policies, compliance requirements, and business needs.
- Monitor data integrity across Data Lake environments, ensuring accurate and reliable data flows that support reporting and decision-making.
- Build and maintain Power BI dashboards and data models (including DAX ) to deliver clear, actionable insights for business users.
- Support application integration using tools such as OIC and APIs , enabling smooth connectivity between enterprise systems and reducing manual workarounds.
- Keep documentation current for system configurations an...