Job Description
Role : Application Support Analyst (Outsource)
Location: Abu Dhabi
Role Purpose:
- Responsible for overseeing and executing implementation – A skilled and motivated member to play a crucial role in providing technical analysis and support to enhance banking branch operations and compliance with regulatory standards. This position requires a blend of technical expertise, implementation acumen, and understanding of retail banking operations requirements.
- Follow up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a timely fashion.
- Track, resolve and report incidents and known errors through the approved processes.
- Follow the mandatory and obligatory standards set by the management in delivering the services.
- Completion of the assigned tasks to satisfy the Users’ needs within agreed time frame.
- Submit the report in timely manner based on ITD policies, p...