Job Description
About Position:The IT Support Engineer will provide first-level and intermediate technical support to end users, ensuring timely resolution of application, desktop, laptop, and system-related issues. This role focuses on delivering high-quality customer service, effective incident management, and adherence to ITIL-based service management practices in a fast-paced, 24×7 support environment.- Role: IT Support Engineer- Location: Hyderabad- Experience: 2 to 5 years- Job Type: Full Time EmploymentWhat You'll Do:- Provide end-user support for application, desktop, laptop, and basic system administration issues- Diagnose, prioritize, troubleshoot, and resolve IT incidents and service requests via phone and email- Perform initial triage and troubleshooting by following defined SOPs to identify root causes- Escalate critical or high-priority incidents requiring urgent attention- Track, document, and update all incidents and resolutions accurately in the ticketing system- Take ownership of use...