💼 Full-Time Position

Application Support Analyst

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Red 10
📍 London, England, United Kingdom
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Location
London, United Kingdom
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Posted
June 04, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Application Support / SQL / JIRA / ITIL

Perm Application Support Analyst, hybrid working, London based insurer, upto £41k base + bonus & benefits.

KEY SKILLS:

  • Excellent communication skills
  • Keen eye for detail
  • Experience with ITIL framework and JIRA Service Desk tool
  • Experience of User management tool
  • Some SQL or other Database scripting language skills

    • THE ROLE:
    You will be provide 1st & 2nd line support for internal and external users request ensuring tickets raised are managed and closed effectively to the customers’ satisfaction and SLA’s are met. You will escalate tickets to the relevant teams as necessary tracking the resolution and ensuring all stakeholders are kept informed and assigned tickets in a timely manner. You will carry out SQL configuration changes and run queries to assist in troubleshooting issues, produce reporting on Service Desk statistics as necessary ...