Job Description
Application Support Analyst - Fixed Term Contract
Are you a technically minded problem-solver with a passion for delivering outstanding support across business-critical applications? We're looking for a proactive and adaptable Application Support Analyst to join a fast-paced team, where you'll play a key role in ensuring core systems run smoothly and effectively.
Key Responsibilities:
Own, manage, and resolve application incidents and queries, keeping documentation clear and up to date.
Continuously build technical and business knowledge through internal and external training.
Investigate root causes of issues, apply resolutions, and escalate when needed.
Support service delivery by meeting KPIs and SLAs, contributing to incident/request reduction efforts.
Oversee major and safety-critical incidents, ensuring proper lifecycle management and detailed logs.
Collaborat...