Job Description
Responsibilities
- Investigate production issues, respond based on production defect severity SLAs.
- Manage and respond to users in a timely manner.
- Log incident ticket for production issues and user queries.
- Follow up on defect and incident closure and meet incident closure KPI.
- Make sure system availability as per respective agreed SLA.
- Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
- Provide support for annual Disaster Recovery (DR) exercise for supported applications.
- Provide support to System Engineers on server level patches/upgrade as and when applicable.
- Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor.
- Knowledge with Market Data, and Genos monitoring setup and dashboard configuration.
- Ensure application incident & task documentation is properly updated for each produ...