Job Description
Application Support / Cloud Operations Engineer (L2/L3)
We’re looking for an experienced Application Support / Cloud Operations Engineer to join a production operations team responsible for ensuring the stability, performance, and continuity of business-critical applications.
This role combines hands-on troubleshooting, incident management, and cross-team coordination in modern cloud environments.
Key Responsibilities
- Provide L2/L3 support for production applications (incident intake, triage, resolution)
- Monitor application health, availability, and performance
- Lead and coordinate incident resolution and major incidents
- Collaborate with platform, DevOps, and infrastructure teams
- Support production changes (validation, testing, rollback)
- Identify recurring issues and contribute to problem management