Job Description
Markham Central, Canada | Posted on 05/14/2026
The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing end-to-end support for business-critical applications, proactively resolving issues, and documenting solutions to ensure knowledge transfer and efficient onboarding. As a key application help desk and production support team member, the ASE ensures the smooth operation of software systems while working collaboratively with clients, internal teams, and external vendors.
Responsibilities
- Serve as the primary point of contact for client-reported application issues raised through ticketing systems, email, or communication channels (e.g., Teams).
- Analyze, troubleshoot, and resolve application-related issues, including access, performance, and configuration problems.
- Query and analyze SQL databases to retrieve data and resolve discrepancies.
- Test and debug API integrations for real-time ...