💼 Full-Time Position

Application Support Engineer (Junior)

🏢
Straive
📍 national capital region, national capital region, Philippines
📍
Location
national capital region, Philippines
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

APPLICATION SUPPORT


Location: BGC

Work Set Up: Onsite

Work Schedule: Night Shift


Key Responsibilities


  • Provide L1 application support for web-based platforms and business applications.
  • Receive, acknowledge, analyze, and resolve support tickets within agreed SLA timelines.
  • Perform initial troubleshooting of application issues, user access issues, data discrepancies, job failures, and system errors.
  • Use SQL Server queries to validate data, investigate issues, and support application-level troubleshooting.
  • Review application logs, error messages, and basic system behavior to identify possible causes of issues.
  • Escalate complex technical issues to L2/L3 support, engineering, database, or infrastructure teams with complete documentation and initial analysis.
  • Support incident management activities, including issue tracking, follow-ups, status update...