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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Application Support Engineer
10 months contract (parental cover) 2 headcount available Hybrid work arrangement Work location: CBD Weekend on call shift required (rotation) Our Client
Tech Giant, Social Media Platform The Opportunity
Monitor and manage daily customer support tickets for prioritization and triage Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders Provide business summaries for daily hand-over of activities between different regions Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations Identify commonly reoccurring issues and build runbooks/guides to resolve them Potentially raise code fixes or write new technical tests to prevent future issues Providing covera...