Job Description
Site: Paranaque
Shift: Rotational; 24/7 team
Setup: Hybrid
Core Responsibilities
- In-Depth Troubleshooting: Perform in-depth troubleshooting of complex issues using advanced tools and techniques, such as debugging, network tracing, and log analysis.
- Root Cause Analysis: Identify the root cause of incidents; provide detailed analysis and recommendations for resolution.
- Issue Resolution: Resolve complex issues that cannot be resolved by L1 support; ensure that the solution is thoroughly tested and verified.
- Collaboration with Development Teams: Collaborate with development teams to resolve issues that require code changes or patches; ensure that fixes are properly tested and deployed.
- Knowledge Sharing: Share knowledge and expertise with L1 support teams; contribute to t...