Job Description
- Analyzing and troubleshooting the malfunction of running applications as a second level support
- Investigating and handling customers reported Issues, Requests and Inquiries.
- Reporting any production related issue to internal stakeholders.
- Maintaining the availability of 24/7 production environments.
- Installation and deployments of new releases/fixes of payment systems applications.
- Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined On Call Matrix.
Requirements
- Bachelor’s degree in engineering, Computer Science or a related discipline
- +2 years of relevant experience.
- Strong knowledge in querying databases (SQL).
- Strong troubleshooting and problem-solving skills.
- Good knowledge about client/server communication, API, Web services, and...