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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Ability to keep customer at the forefront of all requests and advocate for the Customers needs at all times
- Advocate for Customer Success Own and track tickets within SLAs
- Identify, resolve or manage the resolution of system issues
- Familiarity with multichannel service delivery and communications to handle service requests
- Supports internal clients with system admin tasks and product knowledge expert advice
- Seek more information, by asking the right questions to collect information to assist and resolve the issue
- Communicate to all levels to ensure clients and management are informed of issue status and updates
- Manage escalation to 2nd Line
- Improve, manage and update Knowledgebase
- Familiar working with automated system monitoring and applications across large networks
- Assignments as required and relevant by management
- Achieve the KPIs: Hel...