Job Description
The position reports to the Head, Platform and Initiatives
Job Overview
As the Application Support Lead, you are accountable for restoring, strengthening, and continuously improving operational discipline across TIME’s internal business support systems (BSS). This is not a traditional ticket-management role; your mission is to stabilise legacy application support, lead major incident response, and close recurring problems at the root cause. You will connect business users, Agile delivery squads, and infrastructure teams to ensure high accountability for service reliability.
- Production Stability & Ownership: You will own the operational stability of assigned internal BSS applications (Finance, HR, Billing, etc.) and maintain clear support tiers, escalation paths, and runbooks.
- Incident Leadership: You will act as the incident commander for all tiers of incidents, driving rapid triage and ensuring stakeholder communication i...