💼 Full-Time Position

Application Support Lead – ITSM & AI Support

🏢
ITDS Polska Sp. z o.o.
📍 Lisbon, Lisbon, Portugal
📍
Location
Lisbon, Portugal
📅
Posted
June 13, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

technologies-expected :


  • ServiceNow

about-project :


  • As a Application Support Lead, you will be working for our client, a global leader in IT service management and support solutions. You will steer the day-to-day operations of a high-volume service desk, ensuring top-tier service delivery through expert ticket management, SLA adherence, and continuous process improvements. This role offers the perfect platform to blend technical mastery with leadership in a dynamic, international environment, fostering impactful innovation and career growth.
  • Unleash operational excellence — lead innovative application support at the forefront of digital transformation!
  • Portugal — hybrid work model, with 2 remote days per week.
  • Only candidates with an existing legal right to work in the European Union will be considered for this role.
  • Salary: 2 940 - 3 570 EUR net (B2B) or 2 100 - 2 400 EUR net (Permanent C...