Job Description
Job Description
- You’ll provide third-line technical application support across the software estate, acting as the escalation point for the Service Hub within the ITSM framework, resolving incidents, requests, and changes while meeting defined SLAs (including European shift coverage).
- You’ll deliver functional and technical enhancements, perform ticket trend and backlog analysis, create MI/report packs and knowledge base articles, and maintain high service quality through strong problem‑solving skills and a pragmatic approach.
- You’ll partner closely with Product Management to ensure applications meet availability targets, maximize product capabilities, and identify and reduce functional duplication across the service estate.
- You’ll support project deliveries (agile and waterfall), ensuring smooth transitions into BAU support, while collaborating effectively with Application Services teams, wider IT functions, vendors, and external partners—includ...