Job Description
Overview
Application Support Specialist role at Affinity Water.
At Affinity Water, we’re looking for a highly skilled Application Specialist to join our Retail team as a Subject Matter Expert (SME) in our billing application and CRM systems. This is an exciting opportunity for someone who thrives on solving complex problems, improving critical business systems, and making a tangible difference in customer experience. You’ll play a key role in ensuring the smooth operation, integration, and evolution of our billing and customer platforms – particularly HiAffinity – as well as shaping how we manage data, automation, and system upgrades.
Affinity Water is the UK’s largest water-only supplier, providing sustainable, high-quality water to 3.85 million customers across the Southeast of England. We are on a mission to redefine the way water companies connect with their customers and communities, and to make better use of water and safeguard the local environment n...