Job Description
We are seeking a Tech Lead to manage and support critical Investments and Private Banking applications in Production environment. The role will ensure high availability, stability, and performance of production systems while leading a team of support engineers in a regulated banking environment. The candidate will act as a Subject Matter Expert (SME), driving incident resolution, automation, and operational excellence.
Key Responsibilities:
1 Incident & Problem Management:
o Lead resolution of P1/P2 incidents with end-to-end ownership
o Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
o Drive MTTR reduction and eliminate repeat incidents
o Manage major incident calls and stakeholder communication
2 Application Stability & Monitoring:
o Ensure 99.9%+ uptime of critical investment applications
o Proactively monitor applications using tools like AppDynamics, Grafana
o Identify a...