Job Description
The Application Support Specialist provides technical and functional support for healthcare
software systems (such as EHR/EMR and related clinical/administrative applications), ensuring
optimal performance, user satisfaction, and compliance with healthcare standards. This role
serves as a key liaison between clinical users, IT teams, and external vendors to troubleshoot
issues, train users, implement updates, and continuously improve application usability.
Key Responsibilities
Technical & User Support
- Respond to and resolve application support requests from clinical, administrative, and
- operational users in a timely manner.
- Troubleshoot software issues, diagnose root causes, and escalate complex problems
- when necessary.
- Provide Tier 1 and Tier 2 application support across systems such as EMR/EHR, practice
- management tools, and other clinical applications. <...