💼 Full-Time Position

Application Support Specialist

🏢
Demant Technology and Innovation Centre Malaysia
📍 kuala lumpur, kuala lumpur, Malaysia
📍
Location
kuala lumpur, Malaysia
📅
Posted
June 07, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The role of Application Support Specialist in Demant Hearing Care involves supporting One Retail related applications across 300+ locations throughout the Asia Pacific region, delivering technical support, troubleshooting, and training to business users.

Responsibilities

  • Support core AX 2012 R3 OneRetail functionality, including user access, roles, and day‑to‑day operational issues.
  • Maintain and support lower environments (DEV, TEST, UAT) and assist with validation of fixes and releases.
  • Take ownership of incidents, service requests, and change requests escalated from L1 until closure, ensuring agreed SLAs are met.
  • Troubleshoot issues and escalate to 3rd level support if needed.
  • Document and track case histories, issues, and actionable steps taken.
  • Assist users in quality assurance testing of new software releases.
  • Interact with user network and support building required IT skills in the business organizat...