Job Description
Make a difference. Be happy. Grow your career.
The Application Support Analyst provides advanced support for clinical and business applications. This role requires a comprehensive understanding of application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.
Key Responsibilities:
Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.Manage application and team documentation through proper document management lifecycles.Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.Achieve necessary certifications and continue professional development.Participate in and lead smaller analyst-led projects, taking on basic project management ...