Job Description
Apprentice Customer Experience Advisor
Location: Manchester, Johnson Controls office – Grimshaw Lane, Manchester, M40 2WL. This is an office‑based role, five days per week.
Responsibilities
- Work within the Business to Business (B2B) customer enquiries team, serving as the initial face of our business by answering inbound calls from our customers.
- Work in the B2B complaints team, managing and resolving customer issues and ensuring high satisfaction levels through effective communication and problem‑solving skills.
- Handle all enquiries efficiently with a customer‑first approach.
- Collaborate with multiple customer service departments to resolve queries and ensure customers receive the best service from Johnson Controls.
- Provide accurate information on products, policies and procedures.
- Update the Customer Relationship Management system to retain accurate and timely information needed for quick query resolutio...